1. Overview
These Terms of Service (“Terms”) govern your access to and use of the Hongleaf website and services. By accessing or purchasing from our website, you agree to comply with these Terms in full. If you do not agree, you should not use our website.
These Terms are designed to ensure a fair, safe, and legally compliant shopping environment, primarily aligned with applicable United States consumer protection standards.
2. Eligibility
You must be at least the legal age of majority in your jurisdiction, or using the website under the supervision and consent of a legal guardian. By using this site, you confirm that you meet this requirement.
3. Use of the Website
You agree to use this website only for lawful purposes. You must not:
- Use the site for fraudulent or illegal activities
- Attempt to interfere with website security or functionality
- Upload malicious code, viruses, or harmful data
- Misrepresent your identity or payment information
4. Account Responsibility
If you create an account, you are responsible for maintaining the confidentiality of your login information. Any activity under your account is your responsibility.
5. Product Information
We aim to ensure product descriptions, images, and pricing are accurate. However, slight variations may occur due to lighting, display differences, or manufacturing updates.
We reserve the right to correct errors or update information without prior notice.
6. Orders & Acceptance
We reserve the right to accept or decline any order. Reasons may include product availability, pricing errors, suspected fraud, or system issues.
An order is considered confirmed only after payment is successfully processed and an order confirmation is issued.
7. Pricing Policy
All prices are listed in USD unless otherwise stated. We may update prices at any time without prior notice.
We do not use misleading pricing practices, and all charges are clearly displayed at checkout.
8. Payment Security
All transactions are processed through secure payment gateways protected by SSL encryption technology. We do not store sensitive payment details such as full credit card numbers in an unprotected environment.
9. Intellectual Property
All content on this website, including images, text, graphics, and branding, belongs to Hongleaf unless otherwise stated. Unauthorized use, copying, or reproduction is prohibited.
10. Prohibited Activities
Users are strictly prohibited from:
- Using the website for illegal purposes
- Attempting to hack or disrupt the system
- Scraping or collecting data without permission
- Misusing promotional systems or policies
- Uploading harmful or abusive content
11. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages resulting from the use of our website or products, to the extent permitted by applicable law.
12. Product Usage Responsibility
Customers are responsible for proper use and installation of artificial plants, flower pots, and related décor items. We are not responsible for damages caused by misuse or improper handling.
13. Shipping Responsibility
Delivery times are estimates only and may vary due to carrier delays, weather conditions, or customs processing. We are not responsible for delays beyond our control.
14. Returns & Refunds
Returns and refunds are governed by our separate Return & Refund Policy. Customers must comply with stated return conditions and timelines.
15. Chargebacks
Unauthorized chargebacks are considered a violation of these Terms. We reserve the right to dispute chargebacks and restrict future purchases if fraudulent activity is suspected.
16. Privacy Protection
Your personal information is protected under our Privacy Policy. We do not sell or misuse customer data.
17. Data Security
Our website uses SSL encryption to protect user data during transmission. We take reasonable technical and administrative measures to safeguard information.
18. Third-Party Services
We may rely on third-party services such as payment processors and logistics providers. We are not responsible for issues caused by these third parties.
19. Website Availability
We do not guarantee uninterrupted access to our website. Maintenance, updates, or technical issues may temporarily affect availability.
20. Policy Updates
We reserve the right to update or modify these Terms at any time. Continued use of the website indicates acceptance of any revised Terms.
21. Governing Law
These Terms are intended to comply with applicable laws in the United States. If any provision is found inconsistent with local legal requirements, it shall be interpreted in a manner consistent with applicable U.S. law.
22. Severability
If any part of these Terms is found invalid or unenforceable, the remaining provisions will remain in full effect.
23. Contact Information
If you have any questions regarding these Terms, you may contact us:
Factory Address:1st Floor, Building B (Self-designated), No. 31 Mulongtan Street, Xiushui, Renhe Town, Baiyun District, Guangzhou City
US warehouse address:5551 Hollywood Blvd Los Angeles, CA 90028 United States
Email:service@hongleaf.com
Phone:(+1)2139805055
Hours:Monday–Friday,9AM–5PM PDT